At Coast, I designed and delivered a holistic coaching and training programme that supported development at every level of the business, from the executive team through to managers and store leaders. The objective was to strengthen leadership capability, communication, and strategic thinking across the organisation during a period of rapid change.

The programme included one-to-one coaching for senior leaders, group training for managers, and practical workshops on topics such as dispute resolution, performance conversations, and leading through uncertainty. By combining coaching and training, we created alignment across all layers of leadership and fostered a culture of accountability, collaboration, and confidence.

The result was a more connected organisation with stronger leadership presence, improved team dynamics, and higher employee engagement across stores and head office.

This project reflects my ability to design and deliver integrated development programmes that transform how organisations lead, communicate, and perform.